Return and Refund Policy

Last Updated: May 2026

1. Refund Eligibility

Refunding is only eligible if we fail to deliver the services as described within the specified timeframe. If a technical issue on our end prevents delivery, a full refund will be issued.

2. Non-Refundable Situations

• Orders that have already been fully delivered.
• Incorrect URLs provided by the user.
• Drop in viewership after the delivery period has ended (unless protected by a guarantee).
• Account bans or strikes received from third-party platforms.

3. Cancellation Policy

Orders can be cancelled and fully refunded if processing has not yet started. Once an order is "Ongoing", cancellation is no longer possible.

4. Satisfaction Guarantee

If you are unsatisfied with the quality of delivery, please contact our support team. We will review your case and may offer a partial refund or service re-delivery at our discretion.

5. Requesting a Refund

To request a refund, please email our support team with your Order ID and the reason for the request. We aim to process all refund requests within 3-5 business days.